Welcome to IDBS Customer Support

IDBS Customer Support encompasses Help Desk, Product Training and Product Documentation.

New Customer Support Developments

The IDBS Help Desk now provide four online support services:

The Customer Support Portal

This online service provides web access to all IDBS Products, Customer Help Desk Calls and the Support KnowledgeBase. This service is available to enterprise customers with valid support and maintenance contracts with IDBS. "Enterprise Software" relates to the ActivityBase or E-WorkBook Suites.

The XLfit Support Site

This online facility has been specifically developed for IDBS customers using XLfit. The site provides documentation as well as a KnowledgeBase and answers to common XLfit questions.

The Quantrix Support Site

This online facility has been specifically developed for IDBS customers using Quantrix. The site provides product documentation, answers to common questions and a Quantrix KnowledgeBase.

The Healthcare Support Site

This online facility has been specifically developed for IDBS Healthcare customers.

Platform Support Information

Details about Software requirements for IDBS Products can be found here

Details about Hardware requirements for IDBS Products can be found here

IDBS Help Desk WebEx Details

To connect to an IDBS Support WebEx session, please click here

IDBS Main Website Links

The main IDBS Website containing general IDBS information can be accessed here

Contact Information

For Customer Support contact information please click here